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Refund & Return Policy
Thank you for your purchase. We hope you are delighted with your order. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or exchange. Please review our return policy below for detailed information.
A Thoughtful Note Before Returning
We understand that sometimes a return or exchange may be necessary. However, we encourage you to fully experience and enjoy your purchase before making a decision. Our products are crafted with care, and we trust they will become a valuable part of your collection, making returns a rare consideration.
Refund & Return Policy
Due to the customized nature of our products, orders are confirmed and processed immediately upon purchase. While all sales are considered final, your satisfaction is our top priority. If there is any discrepancy or error on our part, rest assured we will make it right.
At Howbeyond, we are committed to providing a seamless shopping experience. Should you have any questions or concerns, please don’t hesitate to contact us at contact@howbeyond.com with your order number in the subject line. For damaged products, we may request photos or videos to assist with your inquiry.
Return Conditions
Eligibility:
Items must be unused, unworn, undamaged, and in their original packaging with all tags and labels intact.
Return Timeline:
EU Customers: You have 15 days from the date of receiving your order to request a return.
Non-EU Customers: You have 15 days to request a return, provided the item meets our return conditions.
Cancellation Policy:
Orders cannot be canceled once shipped. For changes to your shipping address, please notify us immediately after placing your order.
We will review your request within 24–48 hours to ensure it meets our return conditions. If approved, we will provide a return shipping label and instructions for sending your package.
Important Note:
Do not send the item back to the address on the product packaging or receipt. We will provide the correct return address upon approval.
Customers are responsible for all return shipping costs. For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
Refund Processing
Payment Method: Refunds will be issued to your original payment method once we receive and inspect the returned item.
Processing Time: Please allow up to 10 business days for your bank or credit card company to process the refund.
If you have not received your refund after 15 business days, please:
Check your bank account or contact your credit card company.
Reach out to your bank, as processing times may vary.
For specific concerns, please contact us directly.
Howbeyond E-Gift Card Terms
E-Gift Cards are non-refundable for change of mind.
Lost, stolen, or altered E-Gift Cards cannot be replaced or refunded.
The remaining balances on expired cards cannot be refunded.
E-Gift Cards are valid for 6 months from the date of purchase.
Unused Balance: You don’t need to use the full value of your E-Gift Card in one transaction. The balance will remain on the card for future use, provided it is redeemed before the expiration date.
Expired Balance: Any balance remaining after the expiry date will be forfeited and cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, email us at support@howbeyond.com with:
Photos or videos highlighting the issue.
A clear unboxing video showing the product in its original packaging.
A 360-degree unpacking video of the parcel.
Once approved, we will process an exchange for the same item.
Refund Status
We will notify you via email once we have received and inspected your return. If approved, your refund will be processed within 10 business days. If you have any concerns, please don’t hesitate to reach out to us.
For any additional questions or support, feel free to contact our customer care team. We’re here to help!
